Shipping policy

Shipping Policy

At FreightTrex, we are committed to providing a clear and transparent shipping experience. Please review the information below before placing an order.

Shipping Fees

We offer free shipping on all products within the mainland United States.
No separate shipping fee will be charged at checkout.

Order Processing and Delivery Time

Orders are typically processed and shipped within 48 hours, excluding holidays.
After dispatch, delivery within the United States generally takes 3–7 business days. Actual transit times may vary depending on weather conditions, carrier operations, delivery location, or other special circumstances beyond our reasonable control.
Please note that all delivery timeframes are estimates only and are not guaranteed.

Business Days

For the purpose of this policy, business days are Monday through Friday, excluding major U.S. public holidays, including but not limited to:
  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Shipping Damage or Delivery Issues

If your order arrives damaged, incomplete, or shows signs of delivery issues, please contact us as soon as possible after delivery.
For items that arrive visibly damaged, we recommend that you notify us within 48 hours of delivery and provide clear photos of the item, the outer packaging, and any visible shipping label, so we can review the issue and assist you more efficiently.
If your package is marked as delivered but cannot be located, or if any item is missing from your order, please contact us promptly with your order number and relevant details.
Please note that resolution may depend on the condition of the packaging, the information provided, and the carrier’s delivery record. Where applicable, return, replacement, or refund requests will be handled in accordance with our Return Policy.

Order Cancellations

Orders may be canceled free of charge before shipment and within 48 hours of order placement.
Once an order has already been shipped, it can no longer be canceled directly. If you wish to return the order after shipment, please refer to our Return Policy. Return-related shipping costs may apply.

Shipping Delays

While we make every effort to ship orders promptly, delays may occur due to weather conditions, carrier delays, holidays, or other unforeseen circumstances. We appreciate your understanding in such situations.

Shipping Contact

If you have any questions regarding shipping, please contact us:
Email: info@freighttrex.com Warehouse Address: 4131 Buchanan St, Riverside, CA 92503, United States