Return & Refund Policy

At FreightTrex, we are committed to providing a clear and transparent return and refund process. Please review the following policy carefully before submitting a return request.

Return Eligibility

We accept return requests within 7 days of delivery, provided that the item meets all of the following conditions:
  • The item is unopened
  • The item is unused
  • The item is returned in its original packaging
  • The item is in complete and resalable condition
Returns will not be accepted for items that:
  • Have been opened or used
  • Are not in their original packaging
  • Are missing parts or accessories
  • Are damaged due to misuse, improper handling, or oth
  • Are requested more than 7 days after delivery

How to Request a Return

To request a return, please contact us by email at info@freighttrex.com within 7 days of delivery.
Your return request email should include:
  • Your order number
  • The product name
  • A brief description of the reason for the return
  • Relevant photos, if applicable
Please do not return any item without prior authorization.
Once we receive your return request, we will review it within 48 hours and, if approved, provide return instructions and the return address by email.

Return Addres

Approved returns must be sent to our U.S. warehouse at the following address:
4131 Buchanan St, Riverside, CA 92503, United States
Please note that returns sent without prior approval may not be accepted.

Return Shipping Costs

If the return is due to a product quality issue or because an incorrect item was sent by us, FreightTrex will cover the return shipping cost.
If the return is requested for personal reasons, including but not limited to ordering the wrong item, no longer needing the item, or other non-quality-related reasons, the customer is responsible for the return shipping cost.

Refunds

Once the returned item is received and inspected, any approved refund will be issued to the original payment method.
Please note:
  • Refunds apply only to approved returns
  • Returned items must meet all eligibility conditions stated in this policy
  • If the returned item does not meet the required conditions, the refund request may be denied
The time it takes for the refund to appear in your account may depend on your payment provider or bank.

Important Notes

  • Return requests must be submitted within 7 days after delivery
  • Returned items must be unopened, unused, and in the original packaging
  • Items returned without prior authorization may not be accepted
  • Customers are responsible for ensuring that returned items are properly packed before shipment

Contact Us

If you have any questions regarding returns or refunds, please contact us:
Email: info@freighttrex.com Return Warehouse Address: 4131 Buchanan St, Riverside, CA 92503, United States